12th Pass Jobs in Bengaluru | Customer Support Executive in 2021
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12th Pass Jobs in Bengaluru | Customer Support Executive in 2021
Job Description
Must-haves
– 2+ years of Customer Support/ Service experience in Broking or Wealth Management
– 2+ Years of Hands-on experience in Chat/ Emails support
ABOUT US
[Sensibull](https://sensibull.com/) is India’s first and largest Options Trading Platform. We are transforming now to a first-of-its-kind financial advisor market place. We are solving what is possibly the most challenging problem in the investment space – how to make a common man profitable.
Sensibull is funded by and partnered with Zerodha, the largest stockbroker in India. We have tied up with 5 of the top 10 brokers in India, and are adding more. We are operationally profitable, and looking to expand to other geographies. We are a product focussed, engineering heavy, high ownership team of 20 people.
RESPONSIBILITIES
– Complete client ownership – manage inbound customer queries over chat and email
– Ensure customer is heard throughout the escalation process in the event of escalations
– Conduct demos walkthroughs etc for clients as well as brokers and partners
– Assist customers through occasional phone calls
– Handle payments and related operations
– Provide customer insights and bug reports to tech and product teams for feature improvement
REQUIREMENTS
– Proven Customer Support Experience
– Excellent written communication skills in English
– A keen willingness to learn new things
– Patience, maturity, and genuine customer empathy
– Proactive attitude, initiative taker, finisher
BENEFITS
– Fast-paced, intellectually stimulating, steep learning, and growth
– Close-knit, hardworking, supportive colleagues
– Challenging work
– Flat organization with no hierarchy
Job Type: Full-time
Salary: ₹25,000.00 – ₹45,000.00 per month
Benefits:
- Flexible schedule
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Experience:
- Customer Service: 1 year (Preferred)
- total work: 2 years (Preferred)
Education:
- Higher Secondary(12th Pass) (Preferred)
Language:
- English (Required)
Shifts:
- Morning (Preferred)
- Any (Preferred)
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company’s customer service policies
- Other duties as requested
Please Do Not Pay Any Fee or Money to the Job Providing Company. We are not responsible for that.
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12th Pass Jobs in Bengaluru | Customer Support Executive in 2021
12th Pass Jobs in Bengaluru | Customer Support Executive in 2021
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