Jobs in Lucknow | Guest Service Associate Front Office in 2021

Jobs in Lucknow | Guest Service Associate Front Office in 2021


Jobs in Lucknow | Guest Service Associate Front Office in 2021. Jobs in Lucknow. 12th pass Jobs for Guest Service Associate. We are looking for a 12th pass.

 

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Jobs in Lucknow | Guest Service Associate Front Office in 2021
Jobs in Lucknow | Guest Service Associate Front Office in 2021

 

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Jobs in Lucknow | Guest Service Associate Front Office in 2021

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Job Description

Roles & Responsibilities

Posting Date Feb 01, 2021
Job Number 21009116
Job Category Rooms & Guest Services Operations
Location Fairfield by Marriott Lucknow, Opposite Indira Gandhi Pratishthan, Lucknow, Uttar Pradesh, India VIEW ON MAP
Brand Fairfield Inn & Suites
Schedule Full-Time
Relocation? N
Position Type Non-Management


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Fairfield Inn & Suites by Marriott allows guests to travel with confidence by giving them just what they need at an exceptional value. As a member of our team you’ll deliver outstanding service so travel is easy, comfortable, and productive for our guests. Find Your World™ at Fairfield Inn & Suites by Marriott.

POSITION SUMMARY

 

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. The answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests’ personal checks and traveler’s checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

 

Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


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Jobs in Lucknow | Guest Service Associate Front Office in 2021

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