Jobs in Mumbai | IT Help Desk Support Executive in 2021

Jobs in Mumbai | IT Help Desk Support Executive in 2021


Jobs in Mumbai | IT Help Desk Support Executive in 2021. Jobs in Mumbai. 12th pass Jobs for IT Help Desk Support Executive. We are looking for a 12th pass.

 

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Jobs in Mumbai | IT Help Desk Support Executive in 2021
Jobs in Mumbai | IT Help Desk Support Executive in 2021

 

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Jobs in Mumbai | IT Help Desk Support Executive in 2021

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Job Description

Position Objective:

  • Responsible for giving Technical support to Users.

Roles and Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on services.
  • Record events and problems and their resolution into tickets.
  • Follow-up and update status and information over tickets.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.
  • Identify and suggest possible improvements in procedures.
  • Work on ticketing system and manage SLA.
  • Assist with onboarding of new users.
  • Install, configure, and upgrade PC software.
  • Support to students related to online classes, Quizzes, assignments,s, and archives, etc.

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Job Types: Full-time, Regular / Permanent

Salary: Up to ₹500,000.00 per year

Schedule:

  • Day shift
  • Evening shift
  • Flexible shift
  • Morning shift
  • Rotational shift

Ability to Commute/Relocate:

  • Mumbai, Maharashtra (Required)

Education:

  • Bachelor’s (Required)

Experience:

  • Help desk: 3 years (Required)
  • Computer hardware: 1 year (Preferred)
  • Remote access software: 1 year (Preferred)
  • Computer networking: 1 year (Preferred)

Language:

  • English (Required)

Industry:

  • Education & Instruction

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Temperature screenings
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place

Please Do Not Pay Any Fee or Money to the Job Providing Company. We are not responsible for that.

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Jobs in Mumbai | IT Help Desk Support Executive in 2021

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